Frequently Asked Questions
Orders
- Visit www.goldenfruitstore.com.
- Select your desired Gear
- Select the date of your shoot to check the availability of your gear
- Fill up the billing details
- Select your preference to pick the gear or get it delivered to your place
Collection can be done 1 day before the booking between 3:00pm-6:30pm on weekdays (Monday – Friday) and 2:00pm-5:30pm on weekends (Saturday – Sunday) or on the same day during office hours - NO Deliveries on Holidays and Sundays
For all orders, we require a deposit. Upon delivery, we will require an amount proportional to the item value and the deposit is fully refundable on return of the rental items.
We only accept cash as for the mean time as deposit. As an alternative, if you prefer, you can leave your original passport with us and collect it back when you return the rental gear; your passport will be kept securely in our office safe during this period.
Deposit – 60% cash deposit/credit card block or original passport with valid 6-month visa.
You may extend your rental if the item is not currently reserved for another order. Please contact us by email, phone or WhatsApp to determine if your rental may be extended.
Yes, you may take your Goldenfruit store items abroad. We recommend that you cover the Goldenfruit store items under your own travel insurance policy.
Absolutely! We’re here to assist you with any gear-related inquiries you might have. While we can’t physically pick out gear for you, we’re more than happy to offer guidance and recommendations based on your needs and preferences. Whether you’re looking for advice on cameras, audio equipment, or any other gear, feel free to reach out to us, and we’ll do our best to point you in the right direction.
If you’ve already asked us for an extension, and we’ve notified that an extension is possible, then you can continue using the items until the newly extended return date. Otherwise, for any unnotified delayed returns, we charge double the daily rate (2X) of the Goldenfruit store rental items for every day until the items get shipped back. This is to ensure that other customers, like you, will get their Goldenfruit store rental items on time.
If you change your booking days at least 48 hours before the scheduled start of rental days, you can contact our team and request a change of days at no cost. If you cancel the original booking at least 48 hours before the scheduled start of rental days, we will only refund 50% of the paid rental fee. If you cancel within 48 hours of the scheduled rental days, we will not refund anything unfortunately. As our gear is in high demand, we want to ensure that it is really available for all of our customers to enjoy.
Yes, signature is required upon delivery of all Goldenfruit Store orders for security purposes.
Equipment & Shipping
Our gear at Goldenfruit store is always in perfect working order when you receive it. When a rented item is returned to us, we clean, test and calibrate every item. Our technicians test every item before shipping them off to you. If you ever receive an item that is not working or was damaged in shipment please contact us immediately.
Included with every camera you try will be the camera body, body cap, neck strap, battery and charger. Extra batteries can be added when you place your order.
Every lens you try will have both front and rear caps. Please note only professional lenses will come with a lens hood. If you need help determining if the lens you would like to try comes with the hood please contact us.
For Orders above 200 AED, Goldenfruit Store will charge 100 AED for all standard shipping in Dubai, 120 AED for Sharjah and Ajman within City, 200 AED for Abu Dhabi, Al Ain, RAK, Fujairah and Ajman/Sharajh if outside of city center.
For Orders below 200 AED, gearbox.ae will charge 100 AED for all standard shipping in Dubai, 120 AED for Sharjah and Ajman within City, 200 AED for Abu Dhabi, Al Ain, RAK, Fujairah and Ajman/Sharajh if outside of city center.
Yes, Please contact our customer service team to arrange for expedite delivery. We will do the utmost to deliver your urgent order. In case delivery is not available, direct pick-up of the order from our office during working hours is the best solution.
We ship out all orders with our own driver
No, we don’t ship internationally at this moment.
We do not ship to PO boxes addresses.
Yes we can, as long as there’s someone to sign for the items on your behalf when they arrive.
We hope to never make this mistake, but if we miss packing one of the items or accessories in your order please contact us right away, and we will make arrangements to get the item to you right away.
Do not update the firmware. The update can cause malfunctions if not done properly, and we’d like you to get the most out of your rental. Our specialists will take care of it once the gear comes back to us.
It’s simple! Just use the prepaid return label supplied in your order and the box you received from us. Then call the courier company mentioned on the return label for a pick-up at your address, home, office or hotel. When shipping back your gear, please remember to include all pieces of foam to prevent any damage in transit on its way back to us. If items are returned without the foam, you will be responsible for any damage done to the gear as well as the missing piece(s) of foam.
Please make sure to call the courier company of your return shipping label to arrange pick-up at a convenient location at the scheduled day. If the order is not sent back to arrive on time, you will be charged a late fee (2x the daily rate of your rental).
Our packaging has been carefully selected and tested to ensure ultimate protection for our gear. Consisting of shipping-grade corrugated cardboard boxes and foam inserts with minimum 5cm of protection on each side, our boxes were developed to ensure your item is delivered in the same tip-top condition it was sent out in, and provide a safe trip on its way back to us.
If you notice any damage or issues upon receiving your gear, please contact us within 24 hours, so we know not to charge for the damage when we get the items back in our warehouse. If you fail to report damage to us within a 24 hour time frame, you will be liable for any necessary repairs.
Things happen. We get it. When we notice an item missing while checking the contents of a returned box, we charge the replacement value for the missing item to the card on file. We also send an email to let you know, and if you’re able to find the item, we issue a full refund once we receive it. Please be sure to send the item back within 15 days of receiving an email from us. If we do not receive it within 15 days, then no refund will be given since we’ve already replaced the item.
Our address for returns is:
Goldenfruit Store
Ben Ham Tower Atawun
Dubai United Arab Emirates
We recommend using a service that provides tracking, just in case. Also, be sure to include your order number in the package when shipping back. Please contact us if you have any questions about this.
Other Gear
Not at the moment. But we are actively working to provide you with other types of awesome gear in the near future. Do not hesitate to contact us if you have any great suggestion.